To ensure the safe return of your item, please follow the steps so we can process your preferred outcome as efficiently as possible. Before returning an item to us, please contact us so we can process this for you. Failure to notify us of a return could result in a refund not being issued.
Can I return an item?
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 14 days of receipt for a refund. In accordance with the Consumer Contracts Regulations games must be in their original packaging and still be sealed. Consoles may be opened for the purpose of inspection (but not used). Please note that hardware must contain every component part (cables, controllers etc.) before it can be accepted as a return.
Please note: We will not refund your return postage costs, as there is no error on our part. When returning items you must ensure the goods are packaged adequately to protect against damage. We recommend that you return your item recorded delivery as we cannot be held responsible for any items that you return to us that get lost in the post.
We cannot be held responsible for any incompatibility issues with your PC or Console and as such cannot accept returns of this nature where the item has been used. All games sold are compatible with UK consoles.
Can I exchange an item?
Unfortunately, we won’t don’t offer direct exchanges. If an item has not yet been dispatched we might be able to cancel your order so you can place an order for the correct item. If you do need to cancel an order please contact us immediately and we’ll do our best to help.
When will my refund be processed?
On receipt of your return, we will process your refund within 2-3 working days. Please note, this does not include your bank's processing time. Please check with your bank if the refund has not appeared within 10 days. On the date the refund is completed, we'll send you an email message confirming the date and amount. Refunds will be made to the original payment method used for the purchase.
Returning large or expensive items.
For large and/or expensive items, we may arrange for a courier to collect your purchase. In this event, we will contact you to arrange a collection time that is convenient for you. If there is no error on our part, we will need to deduct the cost of the service from your refund.
We test every return for faults and defects. Please check DVDs, Blu-rays and video games on a second machine where possible and ensure the latest game updates have been installed before returning anything to us. If you return an item as faulty or defective and our test team discovers nothing wrong then we will return the item to you at your cost.
Please note : We are not responsible for incompatibilities caused by DVD or Blu-ray players modified to disable regional encoding. For PC games please check that your computer is capable of running the game you purchase as we cannot be responsible for any computer incompatibilities